Policies


Privacy Policy

Your privacy is extremely important to us here at Scouts and Sprouts. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details. 

Shipping and Delivery Policy

We deliver products to Australia, New Zealand, United States and Canada using Australia's first Carbon neutral shipping service Sendle. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 1-3 business days with shipping from Monday through to Friday, in non peak periods. Shipping times are estimated to be between 3-10 business days depending on your location within Australia. International shipping is estimated between 7-28 days, depending on your location. Due to the current Covid19 restrictions, there may be unpreventable delays or international sending restrictions that may prevent delivery, which is unfortunately out of our control.
Where Sendle is not available (PO Boxes or Rural) we can arrange to send via Australia Post tracked shipping, at buyers expense.

Returns Policy

Unfortunately we cannot accept exchanges for change of mind. We will happily replace faulty items, however please let us know immediately (within 10 days) by Contacting Us. Products are considered faulty if they are received damaged, or if they break within 14 days of purchase. Damage as a result of wear and tear is not considered to be faulty. Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item, prior to exchange or refund of the faulty product. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.
Our Gift Cards Cannot be redeemed for cash, change of mind or refunds. We cannot be held responsible for loss of gift cards and encourage our customers to ensure they provide the correct contact information prior to check out.

Safety Disclaimer

All products are designed and sourced with your child’s well being and safety in mind. Please read all product descriptions and care instructions carefully to ensure you are purchasing and using each item for its intended purpose so as to not damage the product or more importantly, put your child’s safety at risk. We have done our best to make these terms clear in each description and cannot be held responsible should an item be misused or the information provided is ignored. If an item does not state its age suitable then please consider 3yrs+, and ensure you supervise your children at all times with resources.

Where assortments are shown in styling, prices quoted are for each individual item. Display accessories are not included unless specified.

Pre-Order Products

All of our pre-orders will have an estimated arrival date of when it will be received in store. Due to the nature of unexpected delays during this current time please be mindful of these delays when placing your orders.
Should you order a “Pre-Order” item, please note that your order will be sent all together. If you require a second delivery, please contact us so that it can be arranged. Shipping fees will apply. We recommend placing separate orders to avoid any disappointment.